Frequently asked questions

Yes. Our team consists of background-checked professionals who have been carefully vetted for safety and quality in your home.

Use our online booking form to choose your service and a time. You receive a confirmation from us within 30 seconds. You can also call 412-534-5992 and we will help you book.

Yes, we bring our cleaning supplies and equipment. If you prefer a specific product, tell us before your appointment and we will accommodate where possible, though you may need to provide it. You can also ask us to use your own vacuum, but we are not responsible for damage to it.

We do not wet-wipe light bulbs, resurface or wax floors, deep clean upholstery, remove biohazards (such as mold, human or animal waste, or insects), move large furniture, or dispose of large amounts of trash. For safety we also avoid fragile blinds, hoarding situations, infestations, and tall ladders (beyond 3 steps). If your home is unsafe or beyond what we can do, we may decline or skip the area.

We stand behind our work. Tell us within 48 hours of your cleaning, with photos if you can, and we will schedule a re-clean. The guarantee does not cover hourly bookings, because those are based on time instead of results.

Yes. Payments are processed digitally through Square, a secure third-party service. We never see your payment details. Your card on file is charged after the service and a receipt is emailed to you.

Please give us at least 48 hours' notice to reschedule or cancel. Changes under 48 hours before your appointment have a $50 fee, under 24 hours is 50% of the booking total, and same-day changes are 100% of the booking total. Notify us early to avoid fees.

A written checklist for every room, background-checked professionals, online booking with confirmation in 30 seconds, cash-free payment, and a 100% Happiness Guarantee. You also deal directly with the owner, so you can reach us quickly.

We offer weekly, biweekly and monthly cleaning. New customers begin with a deep clean, then we move to your routine schedule.

Yes. Call or text us at 412-534-5992 and we will set one up. Gift cards can also be sent electronically to the person you are gifting.

Routine cleaning covers the core tasks in every room. A deep clean adds detail work such as baseboards, window tracks, shower grout, and the inside of the oven and fridge. Move in/out adds the inside of cabinets, drawers and closets for empty homes. See the full checklist for every room.

It depends on the type of clean and the size of your home. Deep cleans and move in/out cleans usually get a team of two, because they involve more detail work. Larger homes may also get a team of two for any clean. Routine and recurring cleans usually get one cleaner.

No. Many customers are home and we offer arrival windows, but if you will be away just tell us how to get in when you book.

Flat rates are based on your home's size (bedrooms, bathrooms and square footage) and its condition, and you see your price when you book online. We also offer hourly cleaning. If we find much more work than expected, we will contact you for approval before adjusting anything.

Yes, Clear Home Cleaning is insured. Contact us if you would like proof of coverage.

Yes, pets are welcome. Please let us know ahead of time if any of your pets are not friendly so we can plan for it.

You do not need to tidy for the checklist, but it helps to clear the sink of dishes and pick up clothes and toys from the floor, plus clear surfaces like tables and counters so we can spend our time cleaning. Put away valuables that are very precious to you. To have us clean behind ovens, sofas or fridges, please move them ahead of time.

Yes. Contact us before your appointment, ideally by 5 PM the day before, and we will confirm what we can add. Cleaners cannot approve changes on site, so all requests go through our office.

Yes. New customers begin with a deep clean, so every routine visit after that starts from a true clean and stays consistent.

If you plan to be home, we offer approximate two-hour arrival windows: 8-10 AM, 10 AM-12 PM, 12-2 PM or 2-4 PM. Weather or access changes can shift the schedule, and we will send you an updated arrival time as soon as we can.

We do not clean on Independence Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve or New Year's Day. If your booking falls on one, we will contact you to rearrange.

Flat rates assume a reasonably maintained home. If we find more work than expected, we will contact you for approval before adding any charge, and you can choose to add time or have us prioritize tasks within the original slot.

We serve Allegheny, Butler and Washington County, PA, including Moon Township, Sewickley, Cranberry Township, Mt. Lebanon, Upper St. Clair and Peters Township.

Yes. Call or text 412-534-5992 any time to ask a question or to book, and we will reply as soon as we can. You can also book online or use the message bubble on this page.

Call or text us at 412-534-5992, email admin@clear-home-cleaning.com, or use the contact page. We are happy to help.