Can I trust my cleaning professional?
Yes. Our team consists of background-checked professionals who have been carefully vetted for safety and quality in your home.
How do I book my first appointment?
Use our online booking form to choose your service and a time. You receive a confirmation from us within 30 seconds. You can also call 412-534-5992 and we will help you book.
Do you bring your own supplies?
Yes, we bring our cleaning supplies and equipment. If you prefer a specific product, tell us before your appointment and we will accommodate where possible, though you may need to provide it. You can also ask us to use your own vacuum, but we are not responsible for damage to it.
What services do you not do?
We do not wet-wipe light bulbs, resurface or wax floors, deep clean upholstery, remove biohazards (such as mold, human or animal waste, or insects), move large furniture, or dispose of large amounts of trash. For safety we also avoid fragile blinds, hoarding situations, infestations, and tall ladders (beyond 3 steps). If your home is unsafe or beyond what we can do, we may decline or skip the area.
What is your 100% Happiness Guarantee?
We stand behind our work. Tell us within 48 hours of your cleaning, with photos if you can, and we will schedule a re-clean. The guarantee does not cover hourly bookings, because those are based on time instead of results.
Is it safe to pay online?
Yes. Payments are processed digitally through Square, a secure third-party service. We never see your payment details. Your card on file is charged after the service and a receipt is emailed to you.
What is your reschedule and cancellation policy?
Please give us at least 48 hours' notice to reschedule or cancel. Changes under 48 hours before your appointment have a $50 fee, under 24 hours is 50% of the booking total, and same-day changes are 100% of the booking total. Notify us early to avoid fees.
Do I need to be home during the cleaning?
No. Many clients leave a key or a door code, and we lock up when we leave. On your first visit, we love to meet you for a quick walkthrough if you can be there.
How is my price determined?
Your price is based on the number of bedrooms and bathrooms, the square footage and the condition of your home. You see your price instantly when you book online. Photos of your kitchen and bathrooms help us confirm it and bring the right equipment.
Can I add extra services?
Yes. You can add extras like inside the oven, inside the fridge and interior windows when you book online, or just text us at 412-534-5992.
Is it okay if I have pets?
Of course. Let us know about your pets when you book, and if one of them needs its own space, we will plan around it so everyone stays comfortable.
Do I need to tidy up before you arrive?
No, cleaning is our job. It helps if dishes are out of the sink and clothes and toys are off the floor, so we can reach every surface.
Are you insured?
Yes. Clear Home Cleaning is insured, and every cleaner who enters your home is background-checked. If you need a certificate of insurance, just ask.